Basic listing is free of any charges. Please refer to the site fees for details.

If you receive an email that appears to be from PolQuest.com Online Auction that requests sensitive personal information, be cautious. The email may be a "spoof" or "phishing" email. The people who send these fake emails hope that unsuspecting recipients will reply or click on a link contained in the email and then provide sensitive personal information including passwords, social insurance numbers or credit card numbers.

Legitimate PolQuest.com Online Auction emails

PolQuest.com will never ask you to provide account numbers, passwords or other sensitive information through email. If PolQuest.com does request information from you, a copy of that email will be in the My Messages box in My PolQuest.com. If you have any doubt that an email really is from PolQuest.com, open a new browser window, type www.polquest.com/auction, and sign in. Any email that looks as if it is from PolQuest.com, mentions a problem with your account or requests personal information, and is not in My Messages in My PolQuest.com Online Auction, is a spoof (fake) email.

Spoof emails

Spoof emails often include the use of the PolQuest.com logo and an PolQuest.com address in the "From" line (for example, "From: support@polquest.com") The email may mimic common PolQuest.com emails, such as notifications of problems with your account, “Ask seller a question” emails.

Spoof emails typically have the following characteristics.

• Requests sensitive information. (Example: Please update your credit card number.)
• Starts with a generic greeting. (Example: Dear PolQuest.com Online Auction member)
• Has an urgent tone for quick action. (Example: “Ignoring this message will result in a suspension of your account within 24 hours”.)
• Contains links to Web pages that resemble the PolQuest.com sign-in page. (Example spoof Web link: http://signin-polquest.com/ or http://signin-polquest.ca/)

When you receive a suspicious email

• Do not click on any link in the email. The purpose of spoof email is to lead you to a Web site and attempt to collect personal information and commit identity theft or other crimes.

If you cannot complete your listing as planned, you can end your listing before the scheduled date. If there are bids on your item, you can cancel them.

Reasons for ending listings early include:

• The item is no longer available for sale.
• There was an error in the starting price or reserve amount.
• There was an error in the listing.
• The item was lost or broken.

Note: Your account will still be charged listing fees (such as the Insertion Fee) if you end your listing early. Consider revising your listing first if there are aspects of it you want to change or improve.

Timing Matters

When there are 12 hours or less remaining and the item has a winning bid, including a reserve met bid, sellers cannot make any changes to the listing, including:

• Ending the item early. Sellers may cancel bids, but not end the item unless the item is being sold to the high bidder.
• Adding to or changing the item description.

Note: Canceling bids or making changes to a listing with bids when there are 12 hours or less remaining, can damage the buyer experience and can undermine trust in the marketplace.

To end your listing early

1. Type your item number into the end my listing early form. (You can get this number on your listing View Item Page, on your confirmation email, or on your PolQuest.com Online Auction page.)
2. If there are bids on your item, choose between:
   a. Cancel bids and end listing early
   or
   b.Sell item to high bidder(s) and end listing early
   If your item has no bids, you can skip this step.
3. Choose the reason you're ending your listing early.
4. Your listing will end and will no longer be displayed on PolQuest.com Online Auction. If there were bidders, they will be emailed that their bid will be cancelled.

Note: Sellers are not permitted to cancel bids and end listings early in order to avoid selling an item that did not meet the desired sale price. This is considered to be reserve fee circumvention. Although there are legitimate reasons for ending a listing early, abuse of this option will be investigated.

A bid may be retracted (cancelled) by the buyer in some cases if the retraction meets the requirements of our PolQuest.com Online Auction policy. Note: There is no equivalent for bid retraction in Buy It Now listings. Once you've confirmed your purchase, you are obligated to pay the seller. There is also no equivalent for bid retraction for item listings using the Best Offer feature.

Whether you can retract your bid or not depends on the following factors:

• Why you are retracting your bid;
• When your bid was placed and when the listing ends.

You can retract a bid or a Best Offer for the following reasons:

• You made a typographical error and entered the wrong bid amount. For instance, you bid C$99.50 instead of C$9.95. If this occurs, enter the correct bid amount immediately after you retract your bid. If you do not place another bid, the retraction will be in violation of PolQuest.com's policy and could result in your suspension.
• The description of an item you have bid on changed significantly after you placed your bid.

Unpaid Items can usually be resolved by direct communication between buyers and sellers. PolQuest.com provides an online process enabling the buyer and seller to communicate with each other to resolve the situation. PolQuest.com make clear that buyers must pay for the items that they commit to purchase.

There are four steps to the Unpaid Item process.

1) Sellers can file an Unpaid Item Dispute.

Sellers can report an Unpaid Item up to 45 days after the transaction date (i.e. the date when the buyer commits to buying the item and the seller commits to selling it). Usually the seller must wait 7 days after a listing closes to file an Unpaid Item Dispute. However, in the following exceptional cases, the seller can file a dispute immediately:

• At the time of the filing the buyer is no longer a registered user of PolQuest.com.
• The seller and buyer wish to mutually withdraw from the transaction.

In the first case the buyer will receive an Unpaid Item strike and the seller will receive a Final Value Fee credit without any additional steps.

In the second case the seller must file the dispute for mutual withdrawal. If the buyer responds to the dispute and agrees, the seller will receive a Final Value Fee credit and no strike will be given to the buyer. If the buyer fails to respond, the seller can still close the dispute to receive a Final Value Fee credit, and the buyer will not receive an Unpaid Item strike.

2) PolQuest.com contacts the buyer.

Once the seller files an Unpaid Item Dispute, PolQuest.com sends the buyer an email notification. The email message will provide the following details:

• Friendly reminder to pay. The email and pop-up message will remind the buyer that payment has not been received, along with simple instructions on how to respond or how to pay for the item. If the buyer does not respond to the email or pop-up message within 7 days, the seller may file for a Final Value Fee credit.
• Mutual agreement indication. If the seller indicates that a mutual agreement has been reached with the buyer not to complete the transaction, PolQuest.com will ask the buyer for confirmation through an email.
• If the buyer confirms the seller's statement about mutual agreement not to complete the transaction, the buyer will not receive an Unpaid Item strike.
• If the buyer disagrees with the seller's statement on mutual agreement, the buyer will not receive an Unpaid Item strike. The dispute will be closed immediately after the buyer responds and the seller will not be eligible to re-file an Unpaid Item dispute for that transaction.
• If the buyer does not respond to the email or pop-up message within 7 days then the seller will be able to close the dispute. The buyer will not receive a strike.

3) Item Dispute Communication

The buyer is presented with several response options to communicate to the seller:

• I want to pay now. Paying for the item will close the dispute. For listings where PayPal is available, the buyer just has to pay using PayPal to close the dispute. With other payment methods (such as checks or money orders), the seller is encouraged to wait until payment is received before choosing the appropriate option to close the dispute.
• I already paid. If payment has already been made, the buyer may provide details of the payment to the seller for review. The seller can then choose the appropriate option to close the dispute.
• Communicate with the seller. The buyer and seller can attempt to resolve the problem by communicating directly through the PolQuest.com Web site. PolQuest.com will provide a message area where the buyer and seller can communicate with each other without relying on email. The seller can close the dispute at any time by selecting the appropriate closure option.

4) Closing the dispute

The seller can close the dispute after the buyer has responded at least once, or if the buyer does not respond within 8 days. The seller has several options to close the dispute:

• We've completed the transaction and we're both satisfied. With this option, the buyer does not receive an Unpaid Item strike.
• We've agreed not to complete the transaction. With this option, the buyer does not receive an Unpaid Item strike.
• I no longer wish to communicate with or wait for the buyer. With this option, the buyer receives an Unpaid Item strike.

Note: A dispute can only be open for 60 days after the transaction date (i.e. the date when the buyer commits to buying the item and the seller commits to selling it). If the seller has not closed the dispute within 60 days, it will be automatically closed. When this automatic closure takes place the seller does not receive a Final Value Fee credit and the buyer does not receive an Unpaid Item strike.

Feedback and Unpaid Items

• Buyers and sellers may leave Feedback for each other on transactions involving Unpaid Items even if there was a mutual agreement not to complete the transaction. PolQuest.com encourages all users to leave appropriate Feedback about their trading partners.